SECTION 1

Order Fulfillment Services

There are 2 lead times to consider for every order:

a. Fulfillment and Transit Times
At NaturaVivo Health & Wellness, the fulfillment process includes the following: importing orders from our online store, packaging, and leaving a package ready for carrier pickup. NaturaVivo Health & Wellness has a maximum lead time of 2 business days to achieve the above. This means that if an order is received by NaturaVivo Health & Wellness on Monday, it will be ready for pickup by Wednesday at the latest. If an order is received by NaturaVivo Health & Wellness on a Friday, it will be ready for pickup by Tuesday of the following week at the latest, and so forth. Under exceptional circumstances, such as but not limited to unexpected order fulfillment volume surge, shortage of fulfillment staff members, software or technical issues, and/or connection issues for your online store, this lead time could be extended with or without previous and formal notice.
In addition to the 2 business days for fulfillment, you need to consider the *estimated transit times for the order to be delivered by the carrier to Our Clients. NaturaVivo Health & Wellness is not a shipping carrier, and thus, we rely on the carriers below for our shipping operations on behalf of our online store:
- USPS Domestic (US): estimated of 3-7 business days.
- UPS Domestic (US): estimated of 3-5 business days.
- GlobalPost (International): estimated 10-14 business days.
- UPS Worldwide (International): estimated 10-14 business days.

*This is an estimation provided by the carriers, and thus it is not a guarantee. Therefore, the transit times may be shorter or longer based on several logistical factors such as weather, workforce shortage or strikes, order volume surge due to holidays, etc.

Below, you will find estimated lead times (Fulfillment + Transit). This is to help ensure Our Clients know what to expect at the time of purchase:
- USPS Domestic (US): 5-9 business days approx.
- UPS Domestic (US): 5-7 business days approx.
- GlobalPost (International): 12-16 business days approx.
- UPS Worldwide (International): estimated 12-16 business days.

SECTION 2
Fulfillment Center Operation Hours

Our US based Fulfillment Center is located at:

1615 Lakes Pkwy, Suite C, Lawrenceville, GA 30043 USA

NaturaVivo Health & Wellness fulfills orders Monday-Friday, between 8am to 2pm, with the exception of the following US Federal holidays:
a. New Year’s Day.
b. Independence Day.
c. Labor Day.
d. Thanksgiving Day.
e. Christmas Day.

The fulfillment cut-off time is 2 pm EST for all orders with less than 20 units. Orders will be processed within 2 business days. Under exceptional circumstances, this lead time could be extended with or without previous and formal notice. Delivery done by the carriers to your customer’s addresses occurs Monday-Saturday via USPS, UPS, Global Post, and UPS Worldwide.

SECTION 3

Where does NaturaVivo Health & Wellness ship to?

We ship domestically (USA) as well as internationally. For international shipping, it is your responsibility as the buyer of goods to check, confirm and get updates on the current guidelines, policies, taxes and/or duties that your country or the countries that you would like us to ship to apply. NaturaVivo Health & Wellness is not financially responsible or liable for any past, current or new policies, taxes and/or duties that countries may apply for international orders.
Special conditions: As of June 2022, NaturaVivo Health & Wellness has been made aware of the following requirements for shipping to the following countries:
a. DHL Express: All orders need to have the customer’s email and phone number in order to properly notify of shipments.

SECTION 4

What shipping carriers does NaturaVivo Health & Wellness use?

Domestic orders (USA) are shipped via UPS Ground, USPS First Class, or USPS Priority. International orders ship via Global Post or UPS Worldwide. The choice of your preferred shipping carrier(s) will be determined by you at the time of your purchase or set by NaturaVivo Health & Wellness.

SECTION 5

How to track an order that has been shipped?

a. Once NaturaVivo Health & Wellness receives an order from Our Clients, as part of our fulfillment process, we create and print the shipping label to start the order preparation. b. Once this shipping label is created and printed, the email that you provided at the time of purchase will receive an automated email listing the order and tracking information. This is an automated process. c. For all shipping methods, once the order ships, the tracking number will update automatically through the carrier's website and not through NaturaVivo Health & Wellness. d. NaturaVivo Health & Wellness is not a carrier and does not control nor oversee the tracking of packages. e. We will do all that we can to send all purchased items in the same package, limiting the number of tracking numbers associated with any given order. f. If the items of the orders do not fit into our largest single box, up to 20x12x12, NaturaVivo Health & Wellness will split the order for shipment. g. When shipping internationally, customs can delay packages by up to 6 weeks. This does not happen often, but it can happen. NaturaVivo Health & Wellness has no control and absorbs no logistical or financial responsibility in such situations. NaturaVivo Health & Wellness takes no responsibility for the taxes and/or fees due at import. This is your responsibility as the buyer of goods.

Contacting us

If you would like to contact us to understand more about this Shipping Policy or wish to contact us concerning any matter, you may email support@naturavivo.com.

This document was last updated on 13 February 2024.