Important:

Supplements and Vitamins are Non-returnable due to Food safety reasons:

Supplements and Vitamins are non-returnable due to potential safety risk as an ingestible product, but if the item arrives damaged or defective, you may request a refund or replacement through Your Orders by providing an image of the item and its defects.

Our policy is valid for a period of 30 calendar days from the date of the purchase. If the period of 30 days has lapsed since the purchase, we can't, unfortunately, offer you an exchange or refund.

Exchange Requirements

The following criteria must be met to qualify for an exchange:

• Product is defective
• Product must be in original packaging
• Product must be unused

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue an exchange.

Proof of Purchase

To complete your exchange, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not do an exchange/refund.

Sale and Clearance items

Only regular priced items may be exchanged, unfortunately sale or clearance items cannot be exchanged.

Shipping Items

In order to exchange/refund an order, you must contact us first.

Contacting Us

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to it, you may send an email to support@naturavivo.com.

This document was last updated on 13 February, 2024.